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FAQ

FAQ General

How do I delete my team?

Once a team number is set up in TrackOurTeam, it cannot be deleted. As soon as your TrackOurTeam membership expires, access is closed but the data will be there in the event you decide to renew.

What is the difference between school and non-school clubs and organizations?

There is no difference between school and non-school groups, clubs and organizations. We made seperate catagories to help people find their specific group.

What is TrackOurTeam?

 

TrackOurTeam is Sports Team Management Software.  It is NOT advertising. There are no banner ads or any other kind of advertising on TrackOurTeam. TrackOurTeam is about FREE CUSTOMIZATION, not just the basics. TrackOurTeam wants to be a member of your team.

Click here to learn more about Sports Websites

Click here to learn more about School Clubs and Organizations

Click here to learn more about Other Clubs, Organizations, and Associations

 

Who should use TrackOurTeam?

TrackOurTeam is suited for any sport, club, organizations, groups, and associations are just a few.  Coaches, parents, team managers, and anyone else involved in team management.

Click here to see a list of sports already set up on TrackOurTeam. Sports Teams

Click here to see a list of School Clubs and Organizations already set up on TrackOurTeam. School Clubs and Organizatons

Click here to see a list of Non-School Clubs and Organizations already set up on TrackOurTeam. Non-School Groups, Clubs and Organizations

What are the system requirements for TrackOurTeam?

Most TrackOurTeam Plans require nothing more tha Internet Explorer, Google Chrome, Firefox, or Safari web browsers. The Ultimate Plan requires an Icon on your desktop but no additional software. ALL plans are cloud based. Programs and data reside on TrackOurTeam servers.

 

 

Can TrackOurTeam be customized?

Yes! AND guess what  It is FREE!  You tell us what you need and we will do it. How great is that?

What does TrackOurTeam Cost?

TrackOurTeam has four plans. We actually have a free plan. It includes Games, Practices, Rosters, and Email

 

You can use TrackOurTeam totally for free. We don't even require a credit card. Try The Pro completely free for 30 days and then decide which plan is best for you.

 

 

 

 

 

Free  Plan Includes
Roster Schedule: Games/Practices Send Emails Locker Room
     Free for 30 Days  
30 Players 30 Players 30 Players
35 Players
    Rosters
 Emergency Info.
 Insurance 
    Calendar
 Communication
 Email Reminders 
   Fan Access
   Privacy and Security
   Charges & Payments
   Phone Support
   No Banner Ads
 Unlimited Videos
 Unlimited Photos
   Custom Logo
 LR  
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
    Rosters
 Emergency Info.
 Insurance 
    Calendar
 Communication
 Email Reminders 
   Fan Access
   Privacy and Security
   Charges & Payments
   Phone Support
   No Banner Ads
 Unlimited Videos
 Unlimited Photos
 Custom Logo
LR  
 Calendar Birthdays
 Calendar Pep Rallies
 Calendar Fundraisers
 Track Absences
    File Downloads
 Email Birthdays
 Email Pep Rallies
 Email Fundraisers
   Track Fundraisers
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   

    Rosters
 Emergency Info.
 Insurance 
    Calendar
 Communication
 Email Reminders 
   Fan Access
   Privacy and Security
   Charges & Payments
   Phone Support
   No Banner Ads
 Unlimited Videos
 Unlimited Photos
 Custom Logo
LR  
 Calendar Birthdays
 Calendar Pep Rallies
 Calendar Fundraisers
 Track Absences
    File Downloads
 Email Birthdays
 Email Pep Rallies
 Email Fundraisers
   Track Fundraisers
   Track Daily Actions 
   Track Warnings
   Email Absences
   Email Log Entries
   Email Warnings
   Skills
   Checkbook

 Member Ledgers
   Absence Requests
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
    Rosters
 Emergency Info.
 Insurance 
    Calendar
 Communication
 Email Reminders 
   Fan Access
   Privacy and Security
   Charges & Payments
   Phone Support
   No Banner Ads
 Unlimited Videos
 Unlimited Photos
 Custom Logo
LR  
 Calendar Birthdays
 Calendar Pep Rallies
 Calendar Fundraisers
 Track Absences
    File Downloads
 Email Birthdays
 Email Pep Rallies
 Email Fundraisers
   Track Fundraisers
    Track Daily Actions 
   Track Warnings
   Email Absences
   Email Log Entries
   Email Warnings
   Skills
   Checkbook
   Member Ledgers
   Absence Requests 
Budget
 Bill on Budget
   Email Statements
   Eligibility
   Equipment Inventory
   Equipment Checkout
   Camps
   Training
   Booster Club
 Sponsors
   Tryouts
 Custom State Forms
 Custom District Forms
 Custom Team Forms
   Required Forms Tracking
   

 

If you made it to here, you are at the end of the list.................... FOR NOW!

 

 

Do you have team websites?

Yes!. TrackOurTeam created "Locker Room" to allow your team members, parents and friends to see calendars, upload pictures and videos and much more. Click here to learn more about Locker Room.

What sports can I use TrackOurTeam for?

You can use TrackOurTeam for any sport. Click here to see a list of some sports we have already set up.

 

 

 

Can TrackOurTeam be used for clubs and organizations not associated with schools?

Yes!. Click here to see a list of some of the many non school clubs and organizations we have already set up.

Can TrackOurTeam be used for school clubs and organizations?

Yes!. Click here to see a list of some of the many school clubs and organizations we have already set up.

How long has TrackOurTeam been in business?

TrackOurTeam has been in business since 2010.


FAQ Modules

Can team members post pictures to TrackOurTeam?

Yes, once a team member logs in, they can click on Locker Room and can then add pictures, videos, and post messages or comments.

How are team currencies changed in TrackOurTeam?

Currency symbols are changed automatically depending on your team record and the country the team is located in.

What calendar event types does TrackOurTeam include?

Presently TrackOurTeam includes the following calendar event types:

Practices

Games

Fundraisers

Pep Rallies

Birthdays

Special Events

 

Yes, let us know what you would like added and we will set it up for you.

What accounting modules does TrackOurTeam have?

Accounts Payable

Accounts Receivable

General Ledger

Payroll

Fixed Assetts

Inventory Controll

 

Does TrackOurTeam have a Tryout Module?

Yes!

The season always begins with tryouts.  TrackOurTeam's Tryout module is a sophisticated and integral part of the system as a whole. The module begins with on-line signup for team tryouts.  TrackOurTeam will customize all of the forms your team uses and put them on our site. You simply issue a username and password to our site and anyone desiring to tryout can log in and fill out all of their forms.  Each time a form is submitted you are notified by email. The tryout candidate also receives a copy of the form they just filled out. Copies can also be emailed to the school's athletic department or any other school departments.  In addition, all forms are logged into TrackOurTeam's Tryout module enabling you to see when each form is received. When your tryout signup period ends, no one is able to fill out any more forms.

The tryout module integrates completely with your team module so no duplicate data entry is required.

For more information click here: Tryout Module

Does TrackOurTeam have a Booster Club module?

Yes!

Does your team have a booster club? If you do, the Booster Club Module is for you. Is  an easy module to use and simply keeps track of all the members of your booster club. You can also keep a list of booster club or team sponsors. The Booster Club Module also has the ability to send letters, e-mails, and text messages allowing fast easy communication with individuals associated with the booster club.

Fields include:

  • Member Number
  • Last Name
  • First Name
  • Address
  • Phone Numbers
  • text Carrier
  • Email
  • Birthday
  • More

For more information click here: Booster Club

Does TrackOurTeam have a camp module?

TrackOurTeam's Camp module is under development and will be released in early 2015.

Does TrackOurTeam manage team budgets?

Yes!

 The Season Budget Module is one of the most important modules within TrackOurTeam. This module allows the coach to estimate what the expenses will be for the season. It also allows the coach to estimate what donations might be received. The Season Budget Module is fully integrated with the team checkbook. If the coach pays a portion of an expense the system automatically updates a total for that budget item and calculates the actual cost for each team member as compared to the original budgeted cost.

When statements are printed for players there are separate sections for budget related charges and payments and a section for no budget related player charges and payments. The statements are completely itemized and have a full audit trail behind them.

The coach has the ability to compare budget estimates with actual cost. In addition budgets can be kept on a seasonal basis allowing a coach to compare last season's budget and actual expenses as he or she prepares for a new season for the team.

Some of the fields included are:

  • Budget Item Number
  • Season
  • Item Type
  • Budget Amount

For more information click here: Budget Module

Does TrackOurTeam have integrated email and texting?

Yes!

 Communication is one of the most important modules in TrackOurTeam. The communication module includes two types of communication. E-mail is the first type of communication. The coach can select who he wants the e-mail to go to including any combination of coaches, trainers, transportation department, administrative department, parents, and of course players. The coach is able to then simply enter a subject and the body of the text. When the record is saved it is automatically e-mailed to all those individuals.

The second part of the communication module is text messages. If the coach simply wants to send a text message all he has to do is select any combination of coaches, trainers, Transportation Department administrated department, parents, and players. The coach simply then enters the text message and click send. Text messages are only sent to those individuals where it is indicated in their contact information a desire to receive text messages.

Some of the fields included are:

  • Communication Number
  • Coaches
  • Trainers
  • Transportation
  • Administration
  • Parents
  • Players
  • Mascots
  • Escorts
  • Subject
  • Body
  • Player Selection
  • Parent Selection
  • Uniform

For more information click here: Email and Texts

Does TrackOurTeam track statistics?

Yes!

TrackOurTeam's game statistics module is in the development stage. Below is the Baseball/Softball player statistics screen. Our statistics module is in the development stage.

Does TrackOurTeam have a game calendar module?

Yes!

The Game Schedule Module allows the coach to set up games for your team. TrackOurTeam's Game Schedule module is fully integrated with our email and texting systems.  When you enter a game an email and text are sent to your other coaches, trainers and parents as well as your team members.  If you change or cancel a game emails and texts are also sent. Change a game in any way and an email and text are sent.

Some of the fields included are:

  • Game Number
  • Season
  • Date
  • Time
  • Opponent
  • Type Game
  • Facility
  • Field/Court
  • Home Team Y/N
  • Comments
  • Canceled Y/N
  • Email Y/N

For more information click here: Game Schedule Module

Does TrackOurTeam have a practice calendar module?

Yes!

The Practice Schedule Module allows the coach to set up practices for your team. One nice feature about the practice schedule module is a master list of the places your team practices. Therefore, you do not have to type in the location every time you add a practice. When the information on your practice is saved the system automatically e-mails and or text messages the players, coaches, trainers, school administrators, and school transportation department associated with that player. If there are changes made in the practice schedule the system automatically notifies everyone via e-mail and/or text message.

Fields included:

  • Practice Number
  • Location
  • Field or Court
  • Date
  • Start Time
  • Ending Time
  • Comments
  • Send Email Y/N
  • Cancelled Y/N

For more information click here: Practice Schedule Module

Does TrackOurTeam track fundraisers?

Yes!

This module simplytracks your team fundraisers. There are built in ways to assign members to a fundraiser. The fundraiser module integrates with the Team Checkbook module to track and share the income and expenses related to each fundraiser.

Fields included are:

  • Fundraiser Number
  • Fundraiser Name
  • Date
  • Time
  • Location
  • Chairperson
  • Phone
  • Email
  • Unlimited Team Member Numbers
  • First Name
  • Last Names
  • Cell Phone Numbers
  • Home Phone Numbers

For more information click here: Fundraiser Module

Does TrackOurTeam keep track of team equipment?

Yes!

This module allows you to keep an inventory of your team's equipment. This includes tracking total numbers of things like helmets but also what you paid for them and how many you have. Another great feature is the ability to "Signout" equipment to specific team members. The system even has a "Receipt" the team members can sign acknowledging having posession of the item which were checked out to them.

Fields included:

  • Item Description
  • Count
  • Cost per Item
  • Total Paid
  • Team Member Number
  • First Name
  • Last Name
  • Check-out Date
  • Check-in Date
  • Estimated Value

Click here for more information: Equipment Module

Can TrackOurTeam track an athlete's skills?

Yes!

The Skills module gives you the ability to track a team member's individual skills, whether or not they have added a particular skill and their ability to demonstrate the skill.  In addition the module displays all team members listing all their skills. By clicking on a particular skill the system then ranks all team members by their skill ranking.

Fields included are:

  • Team member Number
  • First Name
  • Last Name
  • Skill Number
  • Skill Name
  • 18 Different Skills
  • Date team member reports ability to complete skill
  • Date you approve the skill

Click here for more information: Skills Module

Does TrackOurTeam have the ability to track absences?

Yes!

The Absences module has several features in addition to simply tracking absences of team members. The module allows you to track requested absences and approve or disapprove them. You can also enter beginning and ending absencedates as well as the purpose of the absence.

Fields included are:

  • Team Member Number
  • Last Name
  • First Name
  • Beginning Date
  • Ending Date
  • Approval Date
  • Excused
  • Rejected
  • Pending Absences
  • Approved Absences

Click here for more information: Absence Module

 

Does TrackOurTeam have a daily log function?

Yes!

The Daily Log allows the coach to track anything that happens at any time whether someone is chewing gum at practice, rides in the wrong car or is disruptive.  You can also record very positive things relating to your team members.  An important capability is to be able to email parents relate to something that happened.

 

Fields included are:

  • Team Member Number
  • Name
  • Date
  • Description of the event
  • Email parents

 

Click Here for more informatio: Daily Log

 

What information do you keep on players or team members?

 

The Player/Coach module is used to keep a list of the people associated with your team. This module includes all necessary fields for contact information for players and coaches and parents but also uniform information, medical permissions and much more. We believe here at TrackOurTeam we need to do anything we can to make life easier for not just coaches and players but parents also. For this reason we have included the capability to list up to four separate parents for each player on the team. We keep all contact information and have the ability to e-mail as well is text any person in the file.

Some of the information included in this module:

  • Name
  • Address
  • Phone Numbers
  • Emails
  • Birthday
  • Uniform Information
  • Contact Information for up to 4 parents
  • Required forms documentation
  • Emergency contact information
  • Insurance information
  • Information on allergies, medications taken, etc.
  • Title IV Tracking

Click here for more information  Players and Coaches

 


FAQ Support

How do I request support?

We utilize a ticket system. You fill out your support request and we will follow up within 24 hours.

Click here to go to our support request form


FAQ Login

How do I change the password for visitors to our sports team website?

Visitor passwords can only be changed by TrackOurTeam. If you need your team's visitor password click here to create a support request, New Ticket

Can I use my Facebook login for TrackOurTeam?

For security reasons we do not allow the use of Facebook login information.

How do I change my username and password?

Usernames are no changable. You can change your password on your profile page.

How do friends and family access our team information?

Each Team using TrackOurTeam for their sports team software is assigned a uniqe number. We combine that number with the word, "visitor" to cfreate the public login for your team.  If your team number is 002 then your public login is visitor002. The initial password is set to the same as the login. 

Visitors to your team website can only see things but cannot change things.

Can other people see my email address?

No, all email addresses are invisible.  Your coach does have the ability to see your email address.  You can change your email in your profile.

The forgot login link isn't working.

It could be a couple of things.

1) You might have used a different login number. Check with your coach or team manager to get your number.

2) Your login information may be in your spam folder. Check there just in case.

What if I forget my log in information.

On the login screen, click the "Forgot login" link and follow the instructions. 

 

How do I log in to TrackOurTeam?

WHen your team is ready, you will receive an email with the instructions for you to use to log in to your team.


FAQ My Account

How do I change plans?

On your next renewal date simply choose a diferent plan.

How do I know when my subscription renews?

You will receive an email 30 days prior to your next renewal date.

How do I cancel my billing?

You don't have to do anything if you are on a monthly plan. All TrackOurTeam plans do not automatically renew. Your team information is saved and will be waiting for your next season.

How do I cancel my account?

Our subscription are not auto-renewing so there is nothing to cancel. You just have to let the expiration deadline pass. Please remember that when your subscription expires you will no longer have access to team information. Your team information is not deleted and will be there for you when your next season comes or you renew your subscription to TrackOurTeam.


FAQ Customization

Is it possible to add additional calendar event types?

Yes, let us know what you would like added and we will set it up for you.

Presently TrackOurTeam includes the following calendar event types:

Practices

Games

Fundraisers

Pep Rallies

Birthdays

Special Events

Can our team logo be added to our sports team website?

Yes! Simply email it to us and we will add it for you.

Can TrackOurTeam be customized?

Yes!  TrackOurTeam welcome's suggestions related to customization.UNlike other products, we do not expect you to customize TrackOurTeam yourself, WE WILL DO IT FOR YOU AND AT NO CHARGE!

Just let us know what you need and we will gladly and thankfully complete your customization for you, do it in a timely mannor, document and review with you to make sure we have met your request,


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